FAQ
ORDERS AND PAYMENTS
Are your products authentic and high quality? Yes. All products at Naxion are carefully selected to meet high standards of quality and reliability. We work with trusted suppliers to ensure products match their descriptions and customer expectations.
Why are your prices competitive? We operate primarily online and work directly with selected suppliers, which helps reduce overhead costs and allows us to offer competitive pricing. We also run seasonal promotions and stock clearance sales from time to time.
What payment methods do you accept? We accept Visa, Mastercard, American Express, and Revolut Pay. All transactions are processed through secure, encrypted payment gateways.
Is my payment secure? Yes. All payments are processed through secure and encrypted payment gateways. Your payment details are never stored on our servers.
Can I cancel or change my order? If you need to cancel or make changes, contact us immediately at support@naxion.shop. We will do our best to accommodate your request before the order is dispatched.
SHIPPING AND DELIVERY
Where do you ship? We currently ship within the United Kingdom only.
How much is shipping? We offer a flat shipping rate of £13.00 on all orders.
How long does delivery take? Orders are typically delivered within 4 to 8 business days including handling and transit time.
How can I track my order? Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your delivery in real time.
What carriers do you use? For small and medium items we use Royal Mail and Evri. For large or heavy items such as electric bikes, lawn mowers, kayaks, and outdoor equipment, we use specialist heavy-item couriers.
RETURNS AND REFUNDS
What is your return policy? We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging with all tags intact.
How do I initiate a return? Contact us at support@naxion.shop with your order number and reason for return. We will provide return instructions and the return address.
When will I receive my refund? Once we receive and inspect your returned item, approved refunds are processed within 7 business days to your original payment method.
Who pays for return shipping? Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
What if I receive a damaged or incorrect item? Contact us within 48 hours of delivery at support@naxion.shop with photos and your order details. We will resolve the issue by offering a replacement or full refund at no additional cost.
PRODUCTS
What types of products do you sell? Naxion offers furniture and decor, home appliances, outdoor tools and equipment, and vintage and specialty finds for the home.
SUPPORT
How can I contact Naxion? Phone: +44 7828 738445 Email: support@naxion.shop Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Business Details:
Phone: +44 7828 738445
Email: support@naxion.shop
Address: 2 Frederick Street, London, England WC1X 0ND
Last updated: June 11, 2026