Frequently Asked Questions

PRODUCTS

What kind of products do you sell?

We focus on simple, well-made accessories for your desk and home office, including cable organizers, laptop stands, desk organizers, and desk mats.

SHIPPING AND DELIVERY

How long does shipping take?

Orders are processed within 1–3 business days, then typically take 6–11 business days in transit. Total delivery time is generally 7–14 business days.

You’ll receive a confirmation email after placing your order and a tracking email once your order has shipped.

Do you offer free shipping?

Yes. We offer free standard shipping on every U.S. order, with no minimum purchase required and no hidden shipping charges.

Do you ship internationally?

Not currently. We currently ship within the United States only.

RETURNS AND REFUNDS

Do you accept returns?

Yes. We accept returns within 30 days of delivery.

Returned items must be unused, in their original condition, and in their original packaging.

To request a return, email Support@naxion.shop with your order number and the reason for your return. We’ll respond within 24 hours with return instructions.

What if my item arrives damaged or wrong?

If your item arrives damaged, defective, or incorrect, we’ll provide a free replacement or a full refund, and no return is required.

Simply email Support@naxion.shop with a photo of the item and your order details.

How long do refunds take?

Once your return is received and inspected, approved refunds are processed to your original payment method within 14 business days.

PAYMENTS

What payment methods do you accept?

We accept all major payment methods available at checkout.

SUPPORT

How can I contact you?

You can contact us using the information below:

Email: Support@naxion.shop
Phone: +1 281-944-7759

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

We aim to respond to all emails within 24 hours.