Shipping Policy

Naxion currently ships orders to customers within the United States only.

We do not currently offer international shipping.

Shipping Costs

We offer free standard shipping on all U.S. orders with no minimum purchase requirement.

Any applicable sales tax is calculated at checkout based on the customer’s shipping address and applicable state and local tax requirements.

No unexpected shipping charges will be added after checkout.

Order Processing Time

Orders are processed within 1–3 business days, Monday through Friday, excluding weekends and U.S. holidays.

Orders placed before 5:00 PM Central Time on a business day will generally begin processing that same business day. Orders placed after the cutoff time, on weekends, or on holidays will generally begin processing on the next business day.

Handling Time

Orders typically require 1–3 business days for processing and handling before they are shipped.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Transit Time

After an order has been shipped, delivery typically takes approximately 6–11 business days, depending on the destination and carrier.

Total Estimated Delivery Time

Processing: 1–3 business days
Transit: 6–11 business days
Total estimated delivery: 7–14 business days

Delivery estimates are provided for informational purposes and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Shipping Carriers

Naxion works with shipping and fulfillment partners to deliver orders to customers throughout the United States.

The carrier used for your order may vary depending on the product, package size, destination, and shipping service available at the time of fulfillment.

Order Tracking

You’ll receive an order confirmation email after your purchase is successfully placed.

Once your order has shipped, you’ll receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after the package is handed over to the carrier.

Delivery Address Changes

We may be able to update your shipping address if your order has not yet entered processing or fulfillment.

If you need to change your delivery address, contact us as soon as possible at support@naxion.shop.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Customers are responsible for providing complete and accurate shipping information at checkout.

Damaged or Incorrect Packages

If your order arrives damaged, defective, or contains the wrong item, please contact us at support@naxion.shop and provide your order number and photos of the item and packaging.

For eligible damaged, defective, or incorrect orders, Naxion may provide a replacement or full refund at no additional cost to the customer.

Where applicable, we will provide return or shipping instructions.

Lost Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at support@naxion.shop.

We will review the shipment and tracking information and assist you with the appropriate next steps.

If your order has not arrived within 20 business days after shipment, please contact us so we can investigate the shipment status.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For eligible damaged, defective, or incorrect items, Naxion may provide return instructions and, where applicable, a return shipping label at no cost to the customer.

Please contact support@naxion.shop before returning an item.

Shipping Delays

Occasional delivery delays may occur due to circumstances outside our control, including:

Carrier volume
Severe weather
Natural disasters
Holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other unforeseen circumstances

If a shipment is delayed, we will work with the applicable carrier or fulfillment provider to help resolve the issue.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Naxion is not responsible for delays, additional delivery attempts, or undelivered packages resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

U.S. Shipping and Taxes

Naxion currently ships within the United States only.

Standard shipping is free on U.S. orders.

Applicable state and local sales taxes are calculated and displayed at checkout based on the customer’s shipping address and applicable tax requirements.

Contact Us

If you have questions about shipping or your order, please contact us:

Naxion
Email: support@naxion.shop
Phone: +1 (281) 944-7759

Address:
5085 Westheimer Road, Suite 4700
Houston, TX 77056
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time