RETURNS AND REFUND POLICY

Returns and Refund Policy

At Naxion, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help. Please review our policy below.

Returns:

You may return most new, unused items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and in the same condition as when you received them.

Non-Returnable Items:

Certain items are not eligible for return, including personalized products, clearance items, and gift cards. Please contact us if you’re unsure whether your item is eligible.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days.

Exchanges:

If you need to exchange an item for a different size, color, or product, please contact us. Exchanges will be processed once we receive your original item.

Shipping Costs:

Shipping costs for returns are the customer’s responsibility unless the return is due to a defect or error on our part. Original shipping charges are non-refundable.

Return Process:

To initiate a return, please contact us at support@naxion.shop with your order number and details. We will provide you with return instructions.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no extra cost.

Contact Us:

If you have any questions or concerns about our returns or refund policy, please reach out to us at support@naxion.shop We are always here to assist you!