Returns & Refunds Policy

At Naxion, we want you to be satisfied with your purchase. If you need to return an eligible item, please follow the return process outlined below.

Return Window

You have 30 days from the date of delivery to request a return.

Return requests submitted after 30 days from delivery may not be accepted.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in original condition.

• Be returned with all original tags and packaging intact.

• Include proof of purchase or the applicable order information.

• Be returned within 30 days of delivery.

Items that do not meet these requirements may be rejected or may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, damaged, or altered after delivery.

• Items returned without their original packaging or tags.

• Items returned after the 30-day return period.

• Items that are otherwise ineligible under the applicable return requirements.

How to Initiate a Return

To request a return, contact us at support@naxion.shop with:

• Your order number.

• The reason for the return.

• Any relevant photos or additional information, if requested.

Please do not send an item back before receiving return authorization and instructions from Naxion.

Items returned without prior authorization may not be accepted.

Once your return request is approved, we will provide the applicable return address and return instructions.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, you may return the original eligible item and place a new order separately.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 7 business days.

After Naxion processes the refund, additional time may be required for your bank, credit card issuer, or payment provider to post the funds to your account.

Return Shipping Costs

Customers are generally responsible for return shipping costs for standard returns.

We recommend using a shipping service that provides tracking, as Naxion cannot guarantee receipt of items that are returned without tracking or proof of delivery.

For items that arrive damaged, defective, or incorrect, Naxion will provide appropriate return or replacement instructions at no additional cost to the customer.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@naxion.shop.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the product and the problem.

• Photos of the packaging, where applicable.

After reviewing the issue, we may provide a replacement or full refund at no additional cost.

Refund Exceptions

Refunds may be denied or adjusted if an item:

• Shows signs of use or damage caused after delivery.

• Is returned without required original packaging or tags.

• Is returned after the applicable return period.

• Does not meet the eligibility requirements described in this policy.

Contact Us

For return or refund questions, please contact us:

Naxion
Email: support@naxion.shop
Phone: +1 (281) 944-7759

Address:
5085 Westheimer Road, Suite 4700
Houston, TX 77056
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time